Accessibility Statement

Accessibility Statement for Dulce & Esmeralda Sparkle Solutions LLC
At Dulce & Esmeralda Sparkle Solutions LLC, we are committed to ensuring digital accessibility for everyone, including individuals with disabilities. We actively work to improve the user experience for all and apply the relevant accessibility standards.
Measures to Support Accessibility
We take the following measures to ensure accessibility of our website:

• Accessibility Policies: We have established and regularly review our policies to identify and remove barriers.

• Ongoing Training: We provide continuous accessibility training to our staff.

• Inclusive Design: We implement accessible design principles to ensure our website is usable by all.

• Regular Testing: We conduct regular testing of the website’s accessibility by experts, including people with disabilities, and use assistive technology tools to identify and address any issues. Testing is performed quarterly to ensure ongoing compliance.

Conformance Status
Our website, dulceesmeraldasparklesolutions.com, aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines are recognized as the global standard for web accessibility and ensure that digital content is usable and understandable for a broad audience.
Ongoing Efforts and Improvements
We recognize that accessibility is an ongoing process, and we are continually working to improve. We regularly monitor the website to maintain WCAG 2.1 Level AA compliance and make necessary adjustments as technology and standards evolve. We welcome feedback from users to identify areas for improvement.
Legal Compliance
We are committed to complying with all applicable accessibility-related laws, including the Americans with Disabilities Act (ADA), the Rehabilitation Act (Section 508), and other relevant regulations. By aligning our website with WCAG 2.1 guidelines, we aim to meet legal requirements that protect the rights of individuals with disabilities to access online information and services.
If any accessibility issues arise, or you feel that your rights have been violated, we take such matters seriously and encourage you to contact us immediately. Our goal is to resolve accessibility concerns swiftly and amicably, and we are open to alternative methods of providing access to our services if needed.
Feedback
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions, please reach out to us:

• Email: dulceandesmeraldasparkle@gmail.com

• Phone: (385) 488-9732

We strive to respond to feedback within 2 business days and will work promptly to address any accessibility issues.
Compatibility with Assistive Technology
Our website is designed to be compatible with common assistive technologies, including screen readers, magnifiers, and other accessibility tools, on the latest versions of major browsers (e.g., Chrome, Firefox, Safari).
Limitations and Alternatives
While we strive to ensure that all content is accessible, we acknowledge that there may be instances where accessibility challenges exist. In such cases, we will provide alternative means of accessing the content or services you need, such as offering assistance via phone or providing information in alternative formats (e.g., PDFs, accessible email communications). Please contact us for assistance.
Date of Last Update
This statement was last updated on September 10, 2024.
Legal Disclaimer
While we are committed to making our website accessible, we acknowledge that some issues may still arise. We are continually working to identify and resolve any barriers that may prevent users from accessing the site fully. We encourage users to contact us with feedback and suggestions to improve accessibility.